24/7 Help Desk
The UT TeleCampus provides free 24/7 help desk support to academic students, faculty members teaching online through the UT TeleCampus, and the UT System campus staff who support them. The Help Desk can provide answers to questions about using UT TeleCampus technology and services, as well as technical support. Professional Development students should check the section details of their course in the Professional Development Online (PDO) catalog for the support services included with their course.
Home » Technical Information » 24/7 Help Desk
1-866-321-2988 (toll-free)
UTTC Knowledge Center
The UTTC Knowledge Center contains the Blackboard Knowledge Base and UTTC FAQ repository; find answers to the most frequently asked technical questions and resolution steps for common technical issues; enter key words in the search box or browse by category in the folders on the left.
Blackboard Maintenance Window
So that the UT TeleCampus can continue to provide a stable learning environment, 2:00-6:00am Central time on Tuesdays is reserved for minor preventive maintenance. This maintenance window is scheduled during the lowest usage time for the system. Blackboard may or may not be available during this time, depending on whether maintenance is necessary. Whenever possible, this time will be utilized to perform all minor maintenance.
UTTC Maintenance Window
Regular maintenance is scheduled for 6-8:00 a.m. Central Time on Tuesdays. The UTTC servers and applications may be 100% available during this time, or they may be unavailable for only a few minutes if we have little or no maintenance work to perform. We will always endeavor to use this window to perform maintenance.
Unscheduled Outages
Unscheduled outages occur rarely, but they do happen. In the event of an unscheduled outage, Course Development and Technology will confer with Student and Faculty Services to provide appropriate notifications to those affected including faculty, staff and students.
24/7 Help Desk
UTTC partners with a vendor to provide 24/7 help desk and technical support to faculty and students. Our Help Desk can help with technical problems and can provide instructions on use of technology. Inquiries from faculty or from students who are referred to faculty are followed up by TeleCampus staff on a daily basis.1-866-321-2988 (toll-free)
UTTC Knowledge Center
The UTTC Knowledge Center contains the Blackboard Knowledge Base and UTTC FAQ repository; find answers to the most frequently asked technical questions and resolution steps for common technical issues; enter key words in the search box or browse by category in the folders on the left.
Blackboard Maintenance Window
So that the UT TeleCampus can continue to provide a stable learning environment, 2:00-6:00am Central time on Tuesdays is reserved for minor preventive maintenance. This maintenance window is scheduled during the lowest usage time for the system. Blackboard may or may not be available during this time, depending on whether maintenance is necessary. Whenever possible, this time will be utilized to perform all minor maintenance.
UTTC Maintenance Window
Regular maintenance is scheduled for 6-8:00 a.m. Central Time on Tuesdays. The UTTC servers and applications may be 100% available during this time, or they may be unavailable for only a few minutes if we have little or no maintenance work to perform. We will always endeavor to use this window to perform maintenance.
Unscheduled Outages
Unscheduled outages occur rarely, but they do happen. In the event of an unscheduled outage, Course Development and Technology will confer with Student and Faculty Services to provide appropriate notifications to those affected including faculty, staff and students.